BAYTOWN, Texas — CenterPoint Energy will host a community open house event in Baytown, Texas, this Thursday, September 5, from 4 p.m. to 7 p.m.
The company’s open house events, which are being held in every county across Greater Houston, are designed to elicit customer feedback concerning the company’s response to Hurricane Beryl, as well as to provide a forum to communicate the specific actions CenterPoint is taking to improve future storm response as part of its Greater Houston Resiliency Initiative.
“We have heard the calls for change, and we are taking action now,” said CenterPoint President and CEO Jason Wells. “As part of our commitment to improving, we are encouraging all of our customers to share their experiences during Hurricane Beryl, as well as their ideas for how we can do better.”
Open House Format & Structure
At the open house events, customers will be invited to share feedback and ask questions of CenterPoint team members and leaders, visit a number of informational stations, and learn about and discuss the over 40 actions the company is taking to improve public communications, as well as strengthen system resiliency and community and emergency partnerships.
Open house attendees will also have opportunities to demo CenterPoint’s new Outage Tracker and sign up for the Power Alert Service to stay better informed about outages before, during and after a storm. Along with CenterPoint subject matter experts, local organizations will also be on hand to help customers to prepare for storms and create personalized emergency plans.
Schedule & Location
The location and schedule for the next open house is as follows: Thursday, September 5, 2024, at the West Side Complex Building, 8138 FM 3246, Baytown, Texas 77523. Schedule for future open houses by visiting www.CenterPointEnergy.com/OpenHouses.
About the Greater Houston Resiliency Initiative
Since launching on Aug. 5, frontline workers and contractors have together taken a series of targeted actions to strengthen the grid and reduce the risk of outages before the next major storm. These actions include:
- Installing stronger and more storm-resilient poles: CenterPoint installed more than 1,000 stronger and storm-resilient fiberglass poles that can withstand winds up to 132 MPH.
- Trimming or removing vegetation from our lines: CenterPoint doubled its vegetation management workforce in order to trim or remove hazardous vegetation from more than 2,000 miles of power lines.
- Installing automated devices: CenterPoint installed more than 300 automated devices, known as trip savers. These devices mean that fewer customers experience outages, and quicker restoration times for those who do. The devices automatically re-energize the line in certain outages to help keep the power on for customers.
In addition to this immediate resiliency work, CenterPoint has completed 39 of the 42 critical actions previously identified as part of its broader GHRI plan.
Source: CenterPoint Energy
