DALLAS/FORT WORTH, Texas — Dallas Fort Worth International Airport (DFW) has been recognized by Airports Council International (ACI) World for its outstanding customer service in the category of large airports serving over 40 million passengers annually.
The ASQ Award is based on third-party customer survey responses and is an airport customer experience measurement and benchmarking program around the world. This is the airport’s third consecutive year receiving the honor.
“Traveling through DFW isn’t just about getting from one place to another – it’s about experiencing exceptional service at every step. The ASQ award reflects our team’s dedication to making every journey smooth, enjoyable and memorable for our customers,” said Ken Buchanan, DFW’s Executive Vice President for Revenue Management and Customer Experience. “This continued recognition from our customers highlights the impact of our investments in innovation, infrastructure and people – which together create exceptional airport experiences every day.”
The surveys cover more than 30 performance indicators across key elements of the passenger’s airport experience, such as ease of wayfinding, cleanliness, the check-in process, and shopping and dining offerings.
The ASQ Award was launched in 2006. The year 2024 marked a milestone for the program, with almost 700,000 surveys completed.
Centered between owner cities Dallas and Fort Worth, Texas, DFW Airport serves as a major job generator for the North Texas region by connecting people through business and leisure travel.
Source: Dallas Fort Worth International Airport (DFW)
