DALLAS — Dallas Fort Worth International Airport (DFW) announced the launch of the Hidden Disabilities Sunflower lanyard program, which is designed to help ensure customers with less visible disabilities receive the assistance they need while traveling through the airport.
The free program provides the option for travelers with hidden disabilities – which includes many physical, visual, auditory, or neurological conditions that are not immediately obvious to others – to wear a sunflower lanyard which discreetly informs trained airport employees that they may need extra assistance, understanding or more time to complete travel processes.
“DFW is committed to elevating and personalizing the customer experience for every traveler, and this program will help us provide a more inclusive, understanding, and enjoyable experience for those who need a little extra help at the airport,” said Maruchy Cantu, DFW Airport’s Executive Vice President for Administration, Diversity, Equity and Inclusion. “One in six of the world’s population experience some form of disability, and DFW is committed to ensuring all our guests have access to the same exceptional travel experience regardless of physical or cognitive abilities. We are proud to offer this program and further extend the Texas spirit of hospitality and understanding.”
Travelers can obtain a sunflower lanyard in advance of coming to the airport by visiting https://www.dfwairport.com/sunflower. The preferred method is delivery by mail. However, when there is not sufficient time to allow for mail, lanyards are also available to be coordinated for pick up in person when ordered ahead of time. If picking up the same day as travel, customers are encouraged to allow additional time for commuting to the terminal of their departure.
Learn more about the Hidden Disabilities Sunflower program at www.hdsunflower.com.
Source: DFW Airport
