For the second year in a row, Dallas Fort Worth International (DFW) Airport has earned the title of “Best Large Airport,” among North American airports serving more than 40 million passengers each year, according to Airports Council International (ACI).
“This is the third time in four years that DFW has earned the distinction of Best Large Airport for customer satisfaction, recognizing our focus on customers and the efforts of our employees and partners,” said Sean Donohue, CEO of DFW Airport. “With the recognition again from ACI, the industry and our customers are recognizing our investments in people, innovation, technology, and infrastructure to transform travel.”
The ACI ASQ program is the airport industry’s only global benchmarking program that measures key performance indicators of the passenger airport experience.
“DFW Airport’s focus on the customer continues to drive our business strategies, programs and enhancements,” said Ken Buchanan, executive vice president for Customer Experience and Revenue Management. “We are extremely excited and honored to receive this award for the second year in a row on behalf of our employees and partners.”
The ASQ program delivers an in-depth assessment of the quality of the customer service experience, including cleanliness, check-in, security, wayfinding, food and beverage offerings, and more.
Source: DFW
