Entergy announced on Tuesday, October 1 that Elizabeth Adams was appointed chief customer officer for the company.
She will report to Kimberly Fontan, executive vice president and chief financial officer, and will assume this new role effective immediately, a news release said.
According to the release, Adams will accelerate the company’s growth by “capturing the unique and robust opportunity” in Entergy’s service area while leading efforts to “deliver extraordinary customer experiences that keep pace with customers’ evolving expectations.”
“Our strategy is customer-led. By understanding customer needs and innovating around customer solutions, we can prioritize our investments to drive value for all our stakeholders,” said Fontan. “In her role, Elizabeth will strengthen our commitments to advance customer centricity and deliver sustainable growth, all while managing customer affordability. She has a broad base of valuable experiences and strong leadership across operations and regulatory, and we are excited about the contributions we know she will bring.”
Adams joined Entergy in 2015, and has held multiple roles, including increasing scope and responsibility across legal, innovation and operations. Before assuming her current role, Adams served as vice president of system planning and operations, where she was responsible for executing the commercial operations for Entergy’s utility companies. In this role, she led teams focused on long-term planning, market strategy, fuel procurement, commercial transactions and market operations of Entergy’s power generation fleet, the company says.
Adams practiced law in private firms in Louisiana and Texas, focusing on public utility law. She earned her Juris Doctor from Notre Dame Law School and her bachelor’s degree in political science from the University of Notre Dame. Adams also holds a Master of Laws degree from the University of Texas in environmental law, energy law and international arbitration.
Source: Entergy
